Services Marketing 2nd Mary Bitner PDF Eb0c7f5a2

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Services Marketing, 2nd Edition PDF




by Mary Jo Bitner : Services Marketing, 2nd Edition

ISBN : #0071169946 | Date : 2000

Description :

PDF-cd263 | Virtually all companies view service as critical to retaining their customers today and in the future. Even manufacturers that formerly depended on their physical products now recognize that service provides one of their few sustainable competitive advantages. This book includes coverage of global services marketing and the impact of the world wide web…. Services Marketing, 2nd Edition


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Services Marketing, 2nd Edition by by Mary Jo Bitner

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